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About Pulse Voice
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Pulse Voice India Pvt. Ltd. is a leading provider of self-service and live Contact Center solutions spanning the entire customer service spectrum. Our comprehensive solutions
are designed to empower customers to achieve the best mix of automated and live assistance service with the flexibility to adapt to changing needs and conditions.
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At Pulse, we help our customers create, maintain and continuously improve superior end-to-end service for their customers.
With thousands of solutions deployed globally in collaboration with technology partners, Pulse has considerable expertise to provide enterprise-class Contact Center solutions
for the utilities, financial services, government, high technology, help desk, consumer products and healthcare industries.
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| Enterprise Solutions |
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Best-in-class self-service solutions including speech enabled and touch tone interactive voice response (IVR)
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Comprehensive live service solutions for intelligently routed voice, email, tasks, fax and web inquiries |
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Premise-based or hosted solutions for flexible deployment options |
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In-house professional services teams with experience in project management, implementation and speech services
Quick response to any system change |
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Consistent, professional branding to develop a distinguished voice brand with standard and custom personas for your
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Maximize your technology investment with education and mentoring course offerings |
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Pulse's complete, unified solutions ensure that you will be able to leverage your technology investments, as your business operations and service capabilities grow. Pulse's
modular approach seamlessly expand your communication channels to meet enhanced consumer expectations and resultant system usage. Whether you implement the entire system at
once, or in phases, all of Pulse's functionalities are designed to automate and optimize your operations for increased efficiencies and margin. |
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| Experience You Can Trust |
Established in the year 1996 as Pulse Voice Inc., the North American telecommunications software development company specialized in telephony software solutions and related
services for Interactive Voice Response (IVR) systems, voice response units (VRU), turnkey switching platforms, automatic call distribution (ACD) software, conferencing
services, audio-text systems, and many other turnkey or customized automated applications. The main product line also included Calling Card Platform, Auto-dialer, Call Centre
Solutions and telecommunications consulting services. Pulse's uncompromising quality management system earned them the prestigious ISO 9001:2000 certification in the year 2008.
Pulse Voice Inc. was acquired by the Canadian giant Enghouse Systems Limited, in the year 2009, under its subsidiary Syntellect, a leading global provider of switch independent
contact centre solutions. With Syntellect's vast deployment knowledge of more than 1,250,000 IVR ports and 1,000,000 contact centre agents worldwide, Pulse Voice became better
equipped to provide the level of service, support and solutions that Syntellect has been known for over a quarter century.
The Indian spin-off from Syntellect's Canadian acquisition, Pulse Voice India Pvt. Ltd. |
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News & Events |
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Get in touch |
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Address:
Pulse Voice India Private Limited
Tower-B, 5th Floor, India Land Tech Park,
Plot No.14, 3rd Main Road,
Ambattur Industrial Estate,
Chennai - 600058.
India.
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+91-44-33616333 |
| Support |
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+91-44-43917051 |
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info@pulsevoice.in |
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