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Customer Support
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Pulse Voice's business philosophy unambiguously allots top priority to customer support. Because, we understand that success of our business is not indicated in mere sales
figures. It is achieved only when our customer succeeds in his efforts, aided by our products & services. Towards this end, we extend sustained, high quality support to each of
our customers.
Pulse Voice's Customer Support Team offers technical product support, access to product updates/releases, additional hardware support, application coverage, and additional
services for Moves, Adds and Changes (MAC). Pulse Voice offers different maintenance packages so that you can customize a model that works for your business. Please contact us
for your specific requirements.
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| Customers will be asked to send emails with appropriate Subject Lines |
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For CT-Connect Customers : CTC
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For CIM-Connect Customers : CIM
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For CT-ADE Customers : CTADE
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For SCP Customers : SCP
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For Hosted Services : HOSTED
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| Level of Support |
In general, our support to Customers fully covers Applications / Solutions developed & installed by us. Issues in associated hardware like Switches, Database Servers and Client Workstations are to be resolved by concerned manufacturer/supplier. While our response time for any complaint lodged is extremely quick – within 1 hour in real terms - , actual resolution of the fault will be accorded top priority.
Support Plans for individual customers / Installations are unique and are on mutually agreed terms arrived during the business discussions. Our response times & scope of
support for specific types of complaints are detailed in the relevant Terms & Conditions in SLA.
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Get in touch |
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Address:
Pulse Voice India Private Limited
Tower-B, 5th Floor, India Land Tech Park,
Plot No.14, 3rd Main Road,
Ambattur Industrial Estate,
Chennai - 600058.
India. |
| Sales |
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+91-44-33616333 |
| Support |
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+91-44-43917051 |
| E-mail |
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info@pulsevoice.in |
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