| |
|
Contact Center Solutions for Government Agencies
|
|
Our Technology Partner Syntellect is a leader in contact center solutions with over two decades of experience that enable Government agencies to provide an appropriate mix of live and automated customer assistance. Syntellect has delivered high impact solutions for visionary state and local government customers.
|
| |
| Solutions for e-Government |
| e-Government continues to be a hot topic in the public sector, all over the world. Our solutions had helped government organizations to centralize multi-site, virtual call center operations to streamline customer service during peak periods, improve the quality of agent performance, and optimize existing telephony infrastructure. Syntellect delivers these core capabilities within the key framework enable us to deliver a successful e-Government engagement that is on time and under budget. |
| |
| Increase Access for your Citizens |
 |
Self-service/interactive voice response available 24/7 |
|
Computer-telephony screen pop |
|
Quality monitoring |
|
| |
| Improve Agency Service |
|
Skills-based routing |
|
Computer-telephony screen pop |
|
Quality monitoring |
|
| |
| Optimize Operational Efficiency |
|
PBX/Centrex integration |
|
Agency-wide routing & reporting |
|
Universal queue |
|
| |
| |
|
 |
|
|
 |
Get in touch |
|
|
Address:
Pulse Voice India Private Limited
Tower-B, 5th Floor, India Land Tech Park,
Plot No.14, 3rd Main Road,
Ambattur Industrial Estate,
Chennai - 600058.
India. |
| Sales |
: |
+91-44-33616333 |
| Support |
: |
+91-44-43917051 |
| E-mail |
: |
info@pulsevoice.in |
|
|
| |
|
|
