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+91-44-33616333
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Healthcare
 
Solutions for the Healthcare Industry
Hospitals operate in an increasingly competitive industry affected by quickly changing government regulations, social and cultural changes, rising costs and greater patient expectations. Patients demand a high level of service in addition to security and privacy of their personal information.

Providing high quality, consistent level of service is vital for patient retention and attracting new patients. Pulse understands your need to provide the quality of service demanded in this highly competitive industry. For more than two decades, we have been a leading provider of customer interaction, self-service and speech service technology to healthcare providers.
 
Manage Patient Communications
Syntellect Customer Information Management (CIM) helps healthcare service providers manage patient communications of all types in order to improve service and increase operational efficiencies. The CIM is a complete interaction management system providing the most comprehensive set of tools in the industry integrating voice, interactive voice response (IVR), email, web interactions, fax and agent tasks.
 
Benefits of CIM for the Healthcare industry:
Improve your patient's medical outcomes and reduce their medical costs by delivering personalized health management services, educational programs and pharmaceutical care
Provide patients with convenient access to their medication through automated pharmacy services
Skills and proficiency based routing to ensure your patients reach the right contact on the first call
Enable your staff to instantly obtain patient history and provide personalized service to your patients
View a snapshot of your current contact center resources and adjust any issues in real-time
Provide service quality assurance using call recordings stored in a searchable, permanent database
Seamlessly integrate multiple physical locations and business groups into one cohesive network
Leverage your existing investment in technology using a flexible, independent platform for easy integration when mergers or other organizational changes occur
   

Syntellect CIM helps deliver these benefits and more to hospitals and their patients. The CIM solution provides the right balance of self-service and agent assistance to improve the patient’s interaction experience by accessing healthcare information in a safe, secure environment.
 
Interaction Management and Call Routing
With CIM, you can create a complete, customizable picture of how your patient interactions are handled. By performing web-based administration, real-time contact center monitoring and comprehensive decision management, you will have the knowledge and tools to optimize your contact center. The system identifies callers and their needs, then routes them to the most appropriately skilled nurse or other representative if additional assistance is required. When the call is taken, the patient's information quickly appears in a "screen pop" for easy reference. All our solutions also have multi-lingual capabilities to allow anytime, anywhere access to all your patients and employees.
 
Security
Pulse and its technology partners understand that your patient's health information needs to be secure. System security features include individual authentication of users, secure access controls, audit trails, disaster recovery procedures, protection of remote access points and more. The CIM call recording component provides this functionality and organizes records in a permanent, searchable storage database.
 
 
 
Get in touch
Address:

Pulse Voice India Private Limited
Tower-B, 5th Floor, India Land Tech Park,
Plot No.14, 3rd Main Road,
Ambattur Industrial Estate,
Chennai - 600058.
India.
Sales : +91-44-33616333
Support : +91-44-43917051
E-mail : info@pulsevoice.in
 
   
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